At Beehive Care & Training Group Ltd, we are dedicated to delivering excellence in every aspect of our service, and your feedback is crucial in helping us achieve this goal. Whether you have compliments, complaints or suggestions, we encourage you to share them directly with us.

Compliments:

We greatly value hearing about your positive experiences with our services. Your compliments not only motivate us but also recognise the dedication and hard work of our team members. Please feel free to share your compliments via email at info@bct-group.co.uk or by calling us at 01404 643883.

Complaints:

We take all complaints and concerns seriously and are committed to resolving them promptly and effectively. If you have a complaint, please contact us via email at complaints@bct-group.co.uk or by calling 01404 643883 . We assure you that your concerns will be handled with the utmost care and in accordance with our Complaints Policy.

Whistleblowing:

Whistleblowing is an essential mechanism for reporting suspected wrongdoing or dangers at work. If you have any concerns related to such matters, please send them confidentially to whistleblowing@bct-group.co.uk. We handle all whistleblowing concerns in strict accordance with our company policy and procedures, prioritizing your confidentiality and well-being.

Further Information and Regulatory Contacts:

While we strive to address and resolve all concerns to your satisfaction, if you feel that your concern has not been fully addressed, you may refer it to the relevant regulatory bodies:

• Local Government Ombudsman (LGO): Tel: 0300 061 0614 – Website: www.lgo.org.uk
• Care Quality Commission (CQC): Citygate Gallowgate, Newcastle upon Tyne, NE1 4PA. Tel: 03000 616161 – Website: www.cqc.org.uk

At Beehive Care & Training Group Ltd, we are committed to addressing your feedback thoroughly and fairly, ensuring the highest standards of service delivery and customer satisfaction.